RETURNS POLICY

Last updated: 31 October 2022

If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms (the Policy”). This Policy applies only to products bought from Gibson Technologies. Any acceptance of returned products is at the sole and absolute discretion of Gibson Technologies, and shall be subject to this Policy.

This Policy forms part of our Terms & Conditions and thus words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Our refund and returns policy last 7 days. If seven (7) days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  1. SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

Certain parts of this Policy do not apply to Unboxed Deals or Sale items, reconditioned products or used products, and this is indicated in the relevant sections below. “Unboxed Deals” means returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

  1. STANDARD WARRANTY

If you have received a product which turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 (six) months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return via email. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 (twenty-one) days, we will get in touch with you to see if you would rather receive a credit / refund.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 (six)month period.

Where you request a repair / replacement / return of an Unboxed Deal or Clearance Sale on obsolete stock, reconditioned product or used product a repair / replacement / return is not possible. A product in perfect condition (that is not an Unboxed Deal, reconditioned product or used product) is not the same product as an Unboxed Deal, reconditioned product or used product. This is why Unboxed Deals, reconditioned products and used products are discounted, compared to products in perfect condition.

Extended Supplier Warranty (stipulated on product)

A product may have a supplier warranty that extends beyond the 6 (six) month standard warranty. If such a product turns out to be defective more than 6 (six) months after delivery / collection (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by requesting a return via email, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to which ever terms and conditions the supplier or manufacturer may impose. It is your responsibility to familiarise yourself of any such terms and conditions.

It is also important to note that the remedy offered to you is at the supplier or manufacturer’s sole discretion. We are under no obligation to provide you with a refund, repair or replacement, as your remedy lies with the supplier or manufacturer. However, we want you to have a positive experience and as such, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty, we will get in touch with you to see how we can assist you.

  1. ACCEPTANCE & RETURNS

You will inspect the order promptly upon receipt. Unless you notify us in writing within 7 (seven) days after the receipt of the order that it is nonconforming, describing the nonconformity in commercially reasonable detail, you will be deemed to have accepted the order. Acceptance as aforesaid shall constitute acknowledgment of full performance by us of all of our obligations under this Policy. No order delivered and accepted under this Policy are subject to returns except upon (a) written approval by us and (b) payment of a fair and equitable charge as determined by our Policy at the time of return.

3.1 Unwanted products

You can return an unwanted product to us, provided:

  1. it is undamaged and unused, with the original labels and stickers still attached;

  2. save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);

  3. it is not missing any accessories or parts;

  4. you log a return request via email within 7 (seven) days of delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective; and

3.2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by sending an email to sales@gibsontech.co.za.

Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or refund you if that is your preference.

3.3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. You will be allowed to return defective products to us. The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  1. faults resulting from normal wear and tear;

  2. damage arising from negligence, user abuse or incorrect usage of the product;

  3. damage arising from electrical surges or sea air corrosion;

  4. damage arising from a failure to adequately care for the product;

  5. damage arising from unauthorized alterations to the product;

  6. damage caused by a Third-party courier or during transport;

  7. where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and

  8. in relation to Unboxed Deals / Sale items or used products, signs of handling and/or repackaging.

  1. SHIPPING RETURNS

To return your product, we require a receipt or proof of purchase and sent your return request and motivation via email to sales@gibsontech.co.za.

Please do not send your purchase back to the manufacturer.

There are certain instances where only partial/no refunds are granted:

  1. Products with obvious signs of use

  2. Products that have been opened.

  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  4. Any item that is returned more than 7 (seven) days after delivery.

  5. PREPARING YOUR PRODUCTS FOR A RETURN

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

  1. package your products safely and securely for protection during transit;

  2. clearly mark your return reference number on the outside of the parcel; and

  3. include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  1. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at sales@gibsontech.co.za.

  1. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

A 15% handling fee will be deducted for each unwanted product returned. If the return has been approved, then your refund will be processed, and will be refunded to your nominated bank account, within 5 – 7 working days.  A bank confirmation letter of your banking details will be required before a refund will be processed.

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

 

Need help?

Contact us at sales@gibsontech.co.za for questions related to refunds and returns.